Spa Etiquette

Scheduling

Appointments are available daily. To ensure you receive your preferred treatment times, it is recommended that reservations be booked in advance.

Technician Preference

Please inform us if you prefer a male or female therapist. If you have no preference, our reservationist will book you with the best-qualified therapist for your individual needs.

Cancellations

As a courtesy to the staff and other guests, please provide a minimum of 24-hours' advance notice of appointment cancellations or changes. No-shows and appointments cancelled in less than the required time will be billed in full.

Arrival

Please arrive a minimum of 20-30 minutes prior to your appointment time in order to check in and enjoy the facilities. If you arrive late, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

Age Requirement

Spa services are appropriate for guests 18 years and older. Guests under the age of 18 may enjoy nail services when accompanied by an adult.

Quiet and Healthy Environment

To ensure a quiet and relaxing environment, please turn off cellular phones and electronic devices at the spa. Tobacco and alcohol are not permitted.

Spa Attire

A luxurious robe and slippers will be provided upon arrival at the spa. Please disrobe to your level of comfort. Undergarments are not necessary, but may be worn during the treatment. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to ensure your privacy and comfort. The purchase of a service includes use of the whirlpool, sauna and steam room. If you wish to enjoy these amenities, please bring a swimsuit.

Shaving

Shaving is not recommended prior to any body exfoliation treatment or hair removal service. However, for maximum benefit, we suggest that men shave three or more hours before a facial treatment.

Health Considerations

Please inform the spa staff prior to your treatment if you have any medical conditions, including pregnancy, sunburn or special needs. Certain skin care products are not recommended while using specific prescription medications. If you have allergies, please inform our staff to ensure that appropriate products are carefully chosen for you.

Gratuities

For your convenience, a 15% service charge is added to all spa services.

Services

De-stress, detox, rejuvenate and relax. Massages, nail services, facials, mud wraps, scrubs, glows, packages, memberships or gift cards. Our spa services menu has something for everyone.