Q: How are my offers calculated?
A: Offers from THE CLUB are based on a formula that includes total play and points earned from the previous three months.
Q: Does point redemption for prizes and services affect my offers from THE CLUB?
A: No. Offers are based on a formula calculated from play and points earned. Point balance does not factor into the offer formula.
Q: Will I be able to redeem points for a hotel stay?
A: Yes! You may redeem points for a hotel stay or hotel stays will be available based on the current offer formula.
Q: Why do I only have 60 days to redeem cash tickets?
A: Unfortunately, we can’t control that. Regulatory requirements that govern the casino require that cash tickets expire 60 days after issuance.
Q: Why are mail offerings valid only on certain days, such as Sunday through Thursday?
A: Mail offerings are meant to reward loyal guests and to encourage weekday visits.
Q: Why does THE CLUB close and how do I redeem offers after hours?
A: THE CLUB is not open 24 hours, but a gaming floor manager is available for prize redemptions and new player sign-ups after THE CLUB closes.
Q: Will this casino ever have table games?
A: Currently, this casino operates as a Class II gaming facility. Table games are classified as a Class III gaming experience. The owners of the casino are making efforts to negotiate the ability to provide you the opportunity to experience table games along with the gaming machines you currently enjoy.
Q: Why are there bingo cards on the games?
A: Currently, this casino operates as a Class II gaming facility. Class II regulations require gaming machines in this state to be bingo-based or pull tab-based technology.
Q: How do I make complaints, suggestions or comments?
A: Our comment line receives comments, suggestions and complaints 24 hours a day. The number is available from Customer Service and can also be found on our website. An incident report may also be requested from security for completion.
Q: Why do I have to show my ID multiple times for the same reason?
A: This is a security measure to protect our guests from fraud.
An Authority of the Poarch Band of Creek Indians
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